Other Policies

Refund and Cancellation Policy

Refund guarantee, by region:

• Customers in Brazil: 7 calendar days from the first charge, under the right of withdrawal established in Article 49 of the Brazilian Consumer Protection Code
• Customers in the European Union and the United Kingdom: 14 calendar days, under the right of withdrawal applicable to distance contracts in these jurisdictions
• Other countries: 7 calendar days, per Gamtty's commercial policy

The refund is full, with no justification required, and can be requested by emailing suporte@gamtty.com or by canceling directly from your account, as described below.

Cancellation from your account: under "Plan and payment," a "Cancel subscription" button lets you request cancellation directly, without needing to contact support or navigate to the Stripe portal. Cancellation schedules the end of billing for the end of the period already paid for — your Pro access continues until that date, with no new charge.

After the refund window indicated above, there is no refund for the period already paid; cancellation still keeps access until the end of the current period. The subscription renews automatically, monthly or annually, until you cancel. Proven service failures (duplicate charge, technical error on Gamtty's part) are handled case by case, outside the refund window.

Cookie Policy

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